Refund Policy - Southside Stems

Thank you for choosing Southside Stems as your florist. We endeavour to create and deliver to your satisfaction every time. Please read the following Refunds & Return Policy to understand our guidelines for refunds, returns, and shipping.

1. Not satisfied with Your Purchase:

If you aren’t satisfied with your purchase and would like to request a refund or return, please contact us at shop@southsidestems.com.au within the same day of the purchase. We will do our best to address your concerns promptly.

2. Refund Eligibility:

Refunds will be considered under the following circumstances:

– The request is made within the same day of the purchase.

– The product is damaged or defective upon arrival.

– The product does not match the description provided.

3. Return Process:

To initiate a return, please follow these steps:

a. Contact us at shop@s9uthsidestems.com.au or Call 0437578534 within the same day of purchase, providing details about the issue and your order.

b. Our customer support team will guide you through the return process and provide instructions.

4. Refund Process:

Upon receiving and inspecting the returned item(s), we will notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.